Money Back Guarantee
This applies to all customers that have signed a one year rolling contract and have been provided with an agreed cleaning schedule. Master Cleaners Limited guarantees to rectify any complaint contained within the cleaning schedule within 24 hours of the complaint being made or your money back for that clean.
Pay Per Clean
We are remunerated on a Pay Per Clean basis not the number of hours the cleaners spend
Factors such as:-
- How busy the premises is may vary from day to day
- Speed of cleaners on any particular day
- Whether there are members of staff or clients on the premises interfering with the clean
- Delays in starting such as cleaners waiting outside to be let in
- Other factors
Our services are based on a Pay Per Clean basis. Any hours calculated are purely an estimate and do not fall part of any contractual obligation.
General
Cleaning refers to customer areas only unless specifically mentioned otherwise.
Cleaning is done out of business hours with keys supplied (our insurance is more than adequate to cover any losses including damage arising from loss of keys).
The minimum requirement is 10 hours cleaning per week.
We can undertake cleaning during business hours subject to a minimum of 40 hours per week.
All chemicals & equipment required will be supplied by us and kept on site. All chemicals & equipment required are already included in the cost unless specifically mentioned otherwise.
All prices are subject to VAT being added at 20%.
A two week notice period is required to commence unless agreed otherwise.
For contracts outside London, a 3 week notice period is required to commence.
All invoices are settled 30 days Net. Late payment of invoices may result in the suspension of cleaning services.
Certain contracts will require payment on receipt of invoice but this will be specified in advance.
If your cleaning services are suspended, or you have cancelled the contract without the required 30 days’ notice period, proceedings will be instigated to recover outstanding amounts including the cost of recovery & associated interest under the Late Payment of Commercial Debt (Interest) Act 1998 as amended by the European Directive 2000/35/EC.
Additionally any chemicals and equipment supplied by Master Cleaners remaining on your premises will be added to this cost.
We only undertake contracts outside London for existing customers in which case subsequent site(s) can be anywhere in the UK.
We do not supply cleaning services on Christmas Day.
For customers without a contract price increases are indexed to rises in the minimum wage.
Quotes are only valid for 60 days
If you require a change to your cleaning schedule days, whether its extra days or less days a week or closures due to holidays, this needs to be communicated to [email protected] at least two weeks before the change takes place. Failure to do so will result in services being billed continuously regardless of the change
Cancelation of Services
Services will cease 30 days after the day notice of cancelation is given but if you require services to cease earlier than the 30th day we will accommodate this but you will be charged for the final 30 days compulsory notice
